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The Body Shop Frauds Customers in India!

July 14, 2012

Or is it just India??

The Body Shop


Yes, it is a sale! Sale of business ethics upto 100%.

I report this as an end-consumer of the THE BODY SHOP products.

Beware of buying THE BODY SHOP products in sale! New labels are put on expired products with wrong manufacturing and expiry dates. Bought a body butter yesterday from South City Mall, Kolkata, India and later saw two stickers. Noticed there was something fishy when the package said that the shelf life was 12M and the sticker told another story. It mentioned both the date of manufacturing and expiry ..3 YEARS apart!@#$%$ . Even another product with a single sticker had these wrong dates. Certain action must be taken against this company for such fraudulent practices. Share this with your friends and let them know!

body shop commits fraud in indiaAll makeup and skincare products have this little symbol that tells you how long it will keep, with 3M, 6M, 12M, 18M etc. (M being months).

On more research I found that this is done on a regular basis in India.  On most of the products where this 12M symbol is there, the dates are at a gap of almost 3 years. If this symbol has suddenly changed its meaning internationally…I am not aware.

discounted products are expired and are tagged with fresh dates.

Fraudulent practice in India

The Body Shop has been brought to India by Quest Retail Pvt. Ltd. who are the master franchisees of The Body Shop in India. Quest Retail Pvt Ltd is part of the Planet Retail Group who are well known retailers in India for beauty, lifestyle and fashion brands.

“We are also committed to carrying out the strong social and environmental beliefs of The Body Shop in our daily work,” said Arun Bhardwaj, Managing Director, Quest Retail Pvt Ltd.


Planet Retail Holdings Pvt. Ltd., a retail marketing organization, retails apparel and accessories for men, women, and children in India. It also offers health and beauty products, handbags, jewellery, footwear, stationary, lingerie products, homeware, gifts, and other fashion accessories. The company operates various formats, such as shop-in-shops, exclusive brand outlets, and department stores. Planet Retail Holdings Pvt. Ltd. was formerly known as Planet Sports Pvt. Ltd. The company was founded in 1999 and is based in Mumbai, India. Planet Retail Holdings Pvt. Ltd. is a former subsidiary of Pantaloon Retail (India) Ltd.

As for now onward, me and my friends will stay away from this company!


“If business comes with no moral sympathy, or honourable code of behaviour, God help us all.” — Anita Roddick


So this is what THE BODY SHOP UK calls Ethical  Trade and defending Human Rights!

5 Comments leave one →
  1. July 14, 2012 9:01 PM

    Cosmetics Wizard is a calculator to help you calculate your cosmetics’ production date or expiration date from the batch code found on the product package.
    29 brands can currently be calculated. They are Anna Sui, Armani, Aveda, Biotherm, BODY SHOP, Burt’s bees, Chanel, Christian Dior, Clarins, Clinique, Decleor, Elizabeth Arden, Estee lauder, Givenchy, Guerlain, H2O+, Helena Rubinstein, Kiehl’s , La Mer, Lancome, L’occitane, L’Oreal, MAC, Neutrogena , Origins, Sisley, Sofina, Vichy, and YSL.

    • nandini madhura permalink
      July 17, 2012 10:15 PM

      I have actually bought many products from body shop but havent got any complaints …so far so good…thank god..even labels were ok…could be one off case…

  2. July 17, 2012 11:41 AM

    See this blog for reactions of the Indian consumers!!

  3. Tamana permalink
    July 18, 2012 7:56 PM

    Hey Arti… i came across ur post & m quite amazed. I only use body shop products & think they have an amazing range. i havn’t faced this problem frm past 2-3 yrs…. no side effect or anything like this so far… I think urs is one of the cases…

  4. February 23, 2013 11:44 PM

    I am a regular customer of Body shop from past 6 years and spend 25-30k on its products, today i was shocked to see that body shop is selling expired products during its SALE period. I clicked the photo as well , this happened at Connuaght place, delhi store where the manufacturing date of teh product was mentioned as 2009 and expiry date was 2012 november. and they are selling them with 50% discount.

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